From may 2018 you will need to change your T&RA password to use the on-line booking system. Follow this carefully:
You now have access to RTO. Next time you log in you'll need your RTO number or email address - NOT your name.
Beware of your computer/tablet/phone remembering you old details and auto-filling. It won’t work – you need to override and/or update them.
If you are unsure which email address you have used or do not know your RTO number click on Contact Details on this page.
On the line "RTO Id or Email:" do you see your name with your RTO number in brackets?
If so delete it and put in either your RTO number or email address.
If you have recently changed your email address, or have several, you can check the email address you've given to T&RA in the 'contact details' link above"